Cappadocia Hot Air Balloon Ride over Love Valley

You will be very disappointed. Two hours waiting on a mountain (no mans land, no bathroom, no office, simply bad). only 35 mins. Most of all, in a wrong place (you see only agricultural field).

This balloon flight is such a disappointment. Please take my word and do not book this. This is the Spirit Airlines of hot air balloon tours. I booked this tour through TripAdvisor as it was ranked the #2 hot air balloon tour in Cappadocia; why it's ranked #2 is beyond my belief as it is nothing like the Cappadocia balloon ride that you have on your bucket list. When I booked this tour, the company name was Cappadocia Balloon Tours, which is not the name of the company that came and picked us up. A company named Pegus picked us up. I see now that they have changed their name on Tripadvisor to reflect themselves as a booking agency - sketchy. The balloon is nowhere near the hundreds of balloons that you envision when you think of Cappadocia. They drive you over an hour away from the center of Cappadocia, which is not made clear in the TripAdvisor listing. It is implied that they are among the other hot air balloons with the photos listed. There was no communication from the driver and the staff looked unorganized when we arrived, almost as if they had never done this before. The only positive part of the experience was the pilot; he worked to make the ride a bit more entertaining. When the ride was complete, they dropped us in the middle of a field, nowhere near the original departure point. The whole time we were waiting for the experience to get better and it did not. Please heed my warning and don't book this company. I recommend asking your hotel to book the ride for you instead. An overpriced and disappointing experience that put a damper on our trip to Cappadocia.

Our flight was 1 hour, the view was superb, we certainly enjoyed our time in the air. Pilot was very professional and careful in his manoeuvre.

I would like to share my disappointing experience with a sunrise balloon ride. In particular, I was extremely dissatisfied with the unpunctual service. Unfortunately, the day started with delays. The agreed launch time was not adhered to, resulting in a delay of over an hour. However, as a customer, I had deliberately set off early to enjoy the sunrise and was correspondingly disappointed by the delay. The service showed no clear communication or transparency regarding the delay. There was no proper explanation or updates from the staff, which added to the frustration. Dealing with the situation in a professional manner would certainly have helped to mitigate the inconvenience. In addition, the general organisation of the balloon flight was poor. Preparations took an unusually long time and there seemed to be a lack of efficiency. This caused further delay and made the overall process unpleasant. When the balloon flight finally began, the advanced time of day made me feel that we had missed the optimal time for the sunrise. This diminished the experience considerably as the main focus was on the sunrise and it was no longer in its full glory. All in all, my experience of the sunrise balloon ride was disappointing, mainly due to the unpunctual service. The delays and lack of communication significantly detracted from the experience. As a customer, I had different expectations of a professionally organised activity of this kind. I hope the company will improve its organisation and customer service to provide a better experience for future customer.

While this balloon excursion is in Cappadocia, they do not fly over the magical valleys with the rock formations. We drove a half hour out of town and there was just one other balloon with us. In the classic photos of the excursion, you see dozens of other balloons. We also did not start until well after sunrise. This company is actually just a travel agent, and the balloon company we had was Pegus. It was still a unique experience, but we were disappointed for the price we paid.